It’s no secret that managers want more time to devote to tasks that require a manager’s attention. They fight this fire every day, most often by delegating responsibilities to other members of their staff.
Sometimes the solution works. Often it doesn’t.
Leaders find they’re just as swamped with work as they always were. New problems pop up. New fires need extinguishing. The real truth is that delegating, as a tactic, is doomed from the start.
Here’s what you should do instead.
Stop Working Piecemeal
The dictionary defines delegating as the “assignment of authority and responsibility to another person (in this case from a manager to a subordinate) to carry out specific activities.”
This definition, like most definitions of delegating, leaves out an important component of business: the web. (No, not the Web. I’m talking about an actual web.)
It leaves out the fact that a company is a living, breathing thing. It has interconnectivity. And that intricate web means something very specific.
Build a Community
At its core, the web of your business is really a community.
Communities are built around common interests, goals, and pursuits. Businesses are built around these same concepts, just with the added purpose of creating value. What a business promises to its customers – its value proposition – stems directly from its core principle.
So why not build a community around your company’s mission?
If a community is anything, it’s a force that’s greater than the sum of its parts. Leaders achieve this through engagement. A recent Gallup study of employee engagement found that “employee engagement continues to be an important predictor of company performance even in a tough economy.”
If you give important tasks to people who are engaged, the work they produce will reflect their inspiration to support the core mission.
If not, well, they could be part of the 18 percent of employees that “actively disengages” – that is, they slack off on purpose or, worse, sabotage the company. Those disengaged workers cost some $500 billion a year in absenteeism, lost productivity, and turnover rates.
Basically, you can’t afford not to keep employees engaged.
Putting the Pieces Together
Community building isn’t complex, although it isn’t necessarily easy either.
Leaders need to encourage interaction. They need to show happiness and enthusiasm when they’re around their team, and celebrate their successes.
They also need to maintain a sense of accountability, both in themselves and in their team members. Leaders must keep engagement high while at the same time ensuring plans are seen to their appropriate ends.
Importantly, learn from the results of these actions. And when sufficient information about weak spots has been gathered, improve. Then rinse and repeat. Your workforce will thank you.
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